Palbina Tours and Travel

We deliver award-winning service, advanced tailored technology and unending adaptability to provide custom corporate travel solutions for companies small and large, locally and globally. Our position allows us to manage any range of travel needs, from the simplest to the most complex, creating an unparalleled experience for our corporate partners and their valued travelers, all while maximizing return on investment for each travel dollar.

Our clients value our unique service policy, which provides an enthusiastic travel management team accessible to travelers 24/7, along with true personal service to ensure the best travel experience regardless of itinerary. This level of service has allowed us to attract some of the world's most discerning corporations, many of whom have trusted us as their corporate travel agency of choice since our founding in 1996.

Palbina Tours and Travel is positioned to continue as a leading corporate travel agency for many years to come.

For a complimentary review of your existing travel program, or to learn more about how cost-effective corporate travel solutions support your business growth, contact us today.

All our corporate travellers have access to;

• Air tickets (Local and international destinations.)
• CONFERENCE ORGANIZATION (conferences, board meetings and seminars for large and small groups).
• Hotel bookings at destination.
• General Information(weather at destination, customs regulation).
• TOURS, HOLIDAYS & SAFARIS.
• CAR HIRE SERVICES.
• 24 Hour Service emergency services.
• Visa Services.   
• Advice on Health Requirement.
• Travel Insurance.
• Pre check- in facilities.  
• Seat Allocation & meal request.
• Frequent Flyer Programs.
• Delivery services.
• Airport transfers.
• Meet and assist service.
• Ability to book hotel internationally pay on your behalf.
• Tracking of lost luggage.
• Sms-ing of flight details to travelers mobile phones.
• Advice on weather and customs required at country of arrival.
• Pre-check inn on weekends.
• Client brief on action in case of lost ticket, lost luggage, etc

Customer Care;

• We run a complaint management desk to implement any adjustments that you would like made in the delivery of our services.
• Conduct Quarterly Customer Satisfaction Surveys to further provide us with more information on where we can improve in order to serve you better.
• We will also train your travel coordinator in charge of your travel
• Alternative account manager
• We carry out continuous training to all our travel & tours consultants

Focus on your business; we'll arrange the trip.

For booking and more information, please contact us.
Phone: +254 020 2711162/63
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