Palbina Tours and Travel

GENERAL BOOKING CONDITIONS FOR KENYA & TANZANIA


PRICES:
Prices are based on rates and other costs prevailing at the time of publication of price lists and are subject to change without prior notice.


RESERVATIONS:
A deposit of a minimum of 25% of the tour cost is required on booking and the balance not later than 38 days before the tour begins. Notwithstanding any prior confirmation of arrangements, the right is reserved not to execute tours if payment has not been received in accordance with the foregoing.


BOOKING & AMENDMENTS FEES:
To cover communication and other administrative costs, we include a fee of USD 20.00 per booking in all our quotations. No fees will be charged on amendments or cancellations before confirmation.


CANCELLATION:
In the event of cancellation after confirmation, notice of which must be given in writing, the deposit will be refunded minus the charges for reservations that have been processed, cancellation fees imposed by hotels/lodges and transporters and any other relevant expenses.

If cancellation is received within 21 days of commencement of tour, a cancellation fee of 50% of the total land arrangements will be charged, and a charge of 100% if cancellation is made within seven days of commencement.


RATES:
Rates include all expenses in connection with the vehicle and driver for the itinerary as set out, hotel/camp accommodation with full board table d’hôte meals whilst on safari unless specified otherwise. Government hotel tax and service charges and park entrance fees are included (unless quoted separately).

Not included are any airfares (unless stipulated as part of an air safari itinerary), airport taxes, visas, gratuities, tips, beverages, laundry or other such personal expenses.


ACCOMMODATION:
Whenever possible we book rooms with private baths/shower, throughout the itinerary on the basis of two persons sharing a double room. Single rooms where available are charged at a supplement. The hotels/Lodges/Camps in the itineraries are mentioned as an indication of category and rooms may be reserved at similar hotels/lodges/camps.


TRANSPORTATION:
Safari minibuses, with pop-up roofs, cars, four-wheel drive vehicles and seats on light aircraft for air safaris will be provided according to the itinerary and number of participants. English-speaking driver/guides are provided. Special couriers/Tour guides will be supplied on request at an extra charge.


ALTERATION TO TOURS:
The right is reserved to change any route or arrangements, should conditions necessitate, to offer substitutes of equal value, or to cancel the operation of any scheduled tour. The right is also reserved to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded.


LIABILITY:
Prices are based on rates and other costs prevailing at the time of publication of price lists and are subject to change without prior notice.


RESERVATIONS:
A deposit of a minimum of 25% of the tour cost is required on booking and the balance not later than 38 days before the tour begins. Notwithstanding any prior confirmation of arrangements, the right is reserved not to execute tours if payment has not been received in accordance with the foregoing.


BOOKING & AMENDMENTS FEES:
To cover communication and other administrative costs, we include a fee of USD 20.00 per booking in all our quotations. No fees will be charged on amendments or cancellations before confirmation.


CANCELLATION:
In the event of cancellation after confirmation, notice of which must be given in writing, the deposit will be refunded minus the charges for reservations that have been processed, cancellation fees imposed by hotels/lodges and transporters and any other relevant expenses.

If cancellation is received within 21 days of commencement of tour, a cancellation fee of 50% of the total land arrangements will be charged, and a charge of 100% if cancellation is made within seven days of commencement.


RATES:
Rates include all expenses in connection with the vehicle and driver for the itinerary as set out, hotel/camp accommodation with full board table d’hôte meals whilst on safari unless specified otherwise. Government hotel tax and service charges and park entrance fees are included (unless quoted separately).

Not included are any airfares (unless stipulated as part of an air safari itinerary), airport taxes, visas, gratuities, tips, beverages, laundry or other such personal expenses.


ACCOMMODATION:
Whenever possible we book rooms with private baths/shower, throughout the itinerary on the basis of two persons sharing a double room. Single rooms where available are charged at a supplement. The hotels/Lodges/Camps in the itineraries are mentioned as an indication of category and rooms may be reserved at similar hotels/lodges/camps.


TRANSPORTATION:
Safari minibuses, with pop-up roofs, cars, four-wheel drive vehicles and seats on light aircraft for air safaris will be provided according to the itinerary and number of participants. English-speaking driver/guides are provided. Special couriers/Tour guides will be supplied on request at an extra charge.


ALTERATION TO TOURS:
The right is reserved to change any route or arrangements, should conditions necessitate, to offer substitutes of equal value, or to cancel the operation of any scheduled tour. The right is also reserved to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded.


LIABILITY:
The company and its agents act only as agents of the passenger in all matters relating to hotel accommodation, sight seeing, tours and transport. The laws of the country in which the tour takes place and not any other country shall govern the company's liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The Company reserves the right to employ sub-contractors for all or part of the services. The Company cannot be held responsible for loss or damage to baggage. Travel and Baggage insurance is advised.